Terms of service
Effective Date: September 11, 2026
Welcome to AeroPaws®. These Terms of Service (“Terms”) govern your access to and use of aeropaws.co, including all information, content, features, products, tools, and services made available through our website (collectively, the “Services”).
Throughout these Terms, “AeroPaws®,” “we,” “us,” and “our” refer to AeroPaws®.
By visiting our website, creating an account, placing an order, or otherwise using our Services, you agree to these Terms of Service, our Privacy Policy, Refund Policy, Shipping Policy, and any other policies referenced on our website.
Please read these Terms carefully before using our Services. If you do not agree with these Terms, you should not access or use our website.
1. Online Store Terms
By using our Services, you represent that you are at least the age of majority in your state, province, or country of residence, or that you have permission from a parent or legal guardian where required.
You may use our website and products only for lawful purposes.
You may not use the Services in a manner that violates applicable laws, regulations, intellectual property rights, or the rights of another person or organization.
You must not transmit viruses, malware, malicious code, or any other technology intended to interfere with or damage the operation or security of our website.
We reserve the right to suspend or terminate access to our Services where these Terms are violated.
2. Our Products
AeroPaws® offers pet-care products designed to support the everyday care, hygiene, comfort, and wellbeing of pets.
We make reasonable efforts to ensure that product descriptions, photographs, ingredients, specifications, instructions, and other information displayed on our website are accurate.
However, packaging, colors, appearance, dimensions, ingredients, specifications, or other product characteristics may occasionally differ from images or information displayed online due to product updates, manufacturing changes, device displays, or other reasonable variations.
We reserve the right to modify or discontinue products without prior notice and to limit product quantities or availability where necessary.
3. Pet Health & Veterinary Disclaimer
Information provided through AeroPaws®, including product descriptions, educational material, articles, advertisements, FAQs, reviews, and other website content, is provided for general informational purposes only.
It is not intended to replace professional veterinary advice, diagnosis, or treatment.
Our products are not intended to diagnose, treat, cure, or prevent any disease unless expressly stated and legally authorized.
Individual pets may respond differently to products depending on factors including age, breed, size, existing health conditions, sensitivities, allergies, medications, and other circumstances.
Always follow the instructions and warnings provided with a product.
If your pet has an existing medical condition, is receiving medication, experiences an unexpected reaction, or you are uncertain whether a product is appropriate for your pet, consult a qualified veterinarian.
In the event of a suspected medical emergency, contact a veterinarian or appropriate emergency veterinary service promptly.
4. Product Use and Customer Responsibility
You are responsible for reviewing product information and determining whether a product is appropriate for your pet.
Products must be used according to their supplied directions, warnings, recommended quantities, and intended purposes.
Keep products safely stored and out of reach of children and animals where appropriate.
Discontinue use and seek appropriate professional advice if your pet develops an unexpected or concerning reaction.
AeroPaws® is not responsible for harm resulting from misuse, improper storage, failure to follow product instructions, unauthorized modification, or use of a product for purposes other than those for which it was intended, to the extent permitted by applicable law.
5. Orders
When you submit an order through aeropaws.co, you are making an offer to purchase the selected product or products.
All orders are subject to acceptance and availability.
We reserve the right to refuse, limit, modify, or cancel an order where reasonably necessary, including in cases involving:
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Product unavailability
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Incorrect pricing or product information
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Payment authorization problems
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Suspected fraud or unauthorized transactions
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Unusually large or suspicious quantities
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Shipping restrictions
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Violations of these Terms
An automated order confirmation acknowledges that we have received your order and does not necessarily mean that your order has been finally accepted or shipped.
If we cancel an order after payment has been successfully collected, the applicable amount will be refunded according to the original payment method, subject to payment-provider processing times.
6. Billing and Account Information
You agree to provide accurate, current, and complete purchase, billing, shipping, and account information.
You represent that you are authorized to use any payment method submitted when placing an order.
You are responsible for keeping your contact and account information current so that we can process your transactions and communicate with you when necessary.
We reserve the right to reject transactions that appear fraudulent, unauthorized, or otherwise suspicious.
7. Prices, Discounts and Promotions
Product prices may change without prior notice.
Discount codes, bundles, promotional offers, free gifts, sales, and other promotions may be subject to additional eligibility requirements, expiration dates, quantity restrictions, and separate terms.
Unless expressly stated otherwise, promotional offers cannot be combined.
If a pricing, discount, or promotional error occurs, we reserve the right to correct the error and, where permitted by law, cancel an affected transaction.
Taxes, shipping fees, customs duties, import fees, and other charges may apply depending on your location and will be handled as indicated during checkout or under our applicable policies.
8. Shipping and Delivery
Shipping and delivery estimates displayed on our website are estimates and are not guaranteed delivery dates.
Delivery may be affected by circumstances outside our reasonable control, including carrier delays, customs processing, severe weather, public holidays, transportation disruptions, incorrect delivery information, or other unforeseen events.
Customers are responsible for providing a complete and accurate shipping address.
Additional information regarding processing, shipping, tracking, and delivery is available in our Shipping Policy.
9. Returns, Refunds and Exchanges
Returns, refunds, replacements, and exchanges are governed by our Refund Policy.
Certain pet-care or hygiene-related products may have return restrictions after being opened or used for health, hygiene, or safety reasons, where permitted by applicable law.
Please review our Refund Policy before making a purchase.
Nothing in these Terms limits any mandatory consumer rights available to you under applicable law.
10. Damaged, Defective or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact AeroPaws® customer support as soon as reasonably possible.
We may request photographs, videos, packaging information, order details, or other reasonable evidence to help us investigate the issue.
Eligible claims will be handled according to our Refund Policy and applicable consumer law.
11. Intellectual Property
The AeroPaws® website and its content—including our name, logos, branding, website design, graphics, photographs, videos, illustrations, text, product descriptions, icons, and other materials—are owned by or licensed to AeroPaws® and are protected by applicable intellectual property laws.
You are granted a limited right to access and use our website for personal, non-commercial shopping purposes.
Without our prior written permission, you may not reproduce, distribute, modify, republish, commercially exploit, scrape, copy, or create derivative works from protected AeroPaws® content.
All rights not expressly granted are reserved.
12. Reviews, Photos and User Content
You may have opportunities to submit reviews, photographs, comments, feedback, testimonials, suggestions, or other content (“User Content”).
By submitting User Content to us, you confirm that you have the necessary rights to submit it and that it does not violate another person's intellectual property, privacy, publicity, or other rights.
You grant AeroPaws® a non-exclusive, worldwide, royalty-free license to use, reproduce, display, distribute, adapt, and publish your submitted content for legitimate business and promotional purposes, subject to applicable law.
You must not knowingly submit fake, fraudulent, defamatory, unlawful, abusive, or misleading content.
We reserve the right to moderate or remove User Content where appropriate.
13. Third-Party Services
Our Services may rely on third-party providers for functions such as payment processing, shipping, analytics, marketing, customer support, reviews, and website functionality.
Your use of certain third-party services may also be governed by their respective terms and privacy policies.
We are not responsible for third-party websites or services that we do not own or control.
14. Shopify
Our ecommerce store may be powered by Shopify, which provides technology that enables us to operate and provide our online store.
Purchases made from AeroPaws® are transactions between you and AeroPaws®, not Shopify.
Third-party platforms and service providers may process certain information as necessary to provide their services, subject to applicable privacy laws and their respective policies.
15. Privacy
Your use of our website and submission of personal information are governed by our Privacy Policy.
Please review our Privacy Policy to understand how we collect, use, disclose, and protect personal information associated with your use of our Services.
16. Prohibited Uses
You may not use our website or Services to:
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Engage in unlawful or fraudulent activity
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Violate applicable laws or regulations
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Infringe intellectual property or privacy rights
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Submit intentionally false or misleading information
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Impersonate another individual or organization
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Transmit viruses, malware, or malicious code
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Attempt unauthorized access to accounts, systems, or data
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Interfere with website functionality or security
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Collect personal information about others without authorization
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Spam, phish, scrape, crawl, or otherwise abuse the Services
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Circumvent security or access-control measures
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Use our website in a manner that could damage AeroPaws®, our customers, or third parties
We reserve the right to restrict or terminate access where prohibited activity occurs.
17. Errors, Inaccuracies and Omissions
Our website may occasionally contain errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, shipping costs, delivery estimates, or other information.
We reserve the right to correct such information and update or cancel affected orders where permitted by law.
We are not obligated to update every piece of website information except where required by applicable law.
18. Disclaimer of Warranties
To the fullest extent permitted by applicable law, our website and Services are provided on an “as is” and “as available” basis.
We do not guarantee that the website will always operate uninterrupted, securely, or without errors.
Results from pet-care products may vary between individual animals, and we do not guarantee a particular outcome unless expressly stated.
Nothing in these Terms excludes or limits warranties or consumer protections that cannot legally be excluded.
19. Limitation of Liability
To the fullest extent permitted by applicable law, AeroPaws®, its owners, affiliates, employees, contractors, suppliers, service providers, and licensors shall not be liable for indirect, incidental, special, punitive, or consequential damages arising from your use of our Services or products.
This may include loss of profits, revenue, data, or other similar losses.
Our liability shall not be excluded or limited where doing so would be prohibited by applicable law.
20. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless AeroPaws® and its affiliates, employees, contractors, suppliers, and service providers against claims, liabilities, damages, and reasonable expenses resulting from your material violation of these Terms, applicable laws, or third-party rights.
21. Severability
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the fullest extent legally permitted or severed where necessary.
The remaining provisions will remain valid and enforceable.
22. Termination
We reserve the right to suspend or terminate access to our Services if we reasonably determine that a user has violated these Terms, engaged in fraud, abused our Services, or created a legal or security risk.
Provisions that by their nature should survive termination—including intellectual property, limitations of liability, and indemnification provisions—will continue to apply.
23. Entire Agreement
These Terms, together with our Privacy Policy, Refund Policy, Shipping Policy, and other policies incorporated by reference, constitute the agreement between you and AeroPaws® concerning your use of the Services.
Our failure to enforce a provision of these Terms does not constitute a waiver of that provision or any other right.
24. Changes to These Terms
We may update these Terms of Service periodically to reflect changes to our Services, business practices, or legal requirements.
The most current version will be available on this page.
Where required by applicable law, we will provide appropriate notice of material changes.
Your continued use of the Services following the effective date of revised Terms constitutes acceptance of those changes to the extent permitted by law.
25. Contact Information
Questions regarding these Terms of Service can be sent to:
AeroPaws®
Website: aeropaws.co
Email: support@aeropaws.co
Last Updated: September 11, 2026