Privacy policy

Privacy Policy

Last Updated: September 11, 2026

At AeroPaws®, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how AeroPaws® (“AeroPaws®,” “we,” “us,” or “our”) collects, uses, discloses, and otherwise processes personal information when you visit aeropaws.co, purchase our pet-care products, communicate with us, or otherwise use our website and related services (collectively, the “Services”).

By using our Services, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We Collect

The personal information we collect depends on how you interact with AeroPaws®.

Information You Provide to Us

When you place an order, create an account, contact customer support, subscribe to marketing communications, submit a review, or otherwise interact with our Services, we may collect information such as:

Name
Email address
Telephone number
Billing address
Shipping address
Account information
Order and purchase history
Payment-related information
Customer support communications
Reviews, photographs, feedback, and other content you submit
Marketing and communication preferences

If you voluntarily provide information about your pet—for example, your pet's name, breed, age, product experience, or other information in a review or customer-support request—we may process that information as part of providing customer support or operating our Services.

Information Collected Automatically

When you visit or interact with aeropaws.co, we and our service providers may automatically collect certain information, including:

IP address
Browser type
Device type
Operating system
Device identifiers
Pages and products viewed
Shopping-cart activity
Referring website or source
Approximate location derived from IP address
Date and time of visits
Website interactions

This information may be collected through cookies, pixels, tags, analytics tools, and similar technologies.

2. How We Use Your Information

We may use personal information to provide, maintain, improve, and protect our Services.

This may include using information to:

Process and fulfill orders
Process payments
Arrange shipping and delivery
Send order confirmations and tracking updates
Process returns, refunds, and replacements
Manage customer accounts
Provide customer support
Respond to product questions
Communicate with customers
Detect and prevent fraudulent or unauthorized transactions
Protect the security of our website
Improve our products and customer experience
Understand how customers interact with our website
Personalize content and shopping experiences
Measure website and marketing performance
Send promotional communications where permitted
Comply with applicable legal obligations
Enforce our Terms of Service and other policies

We may also use information for other purposes disclosed when it is collected or with your consent where required.

3. Orders and Purchases

When you purchase an AeroPaws® product, we collect information necessary to complete your transaction.

This may include your name, email address, billing and shipping information, products purchased, order information, and transaction details.

We may provide relevant information to payment processors, fulfillment partners, warehouses, shipping carriers, fraud-prevention services, and other providers as necessary to process and deliver your order.

4. Shopify

Our online store is powered by Shopify, which provides the ecommerce platform and technology that enables us to operate our store.

Shopify may collect and process personal information regarding your access to and use of our store in order to provide its ecommerce services.

Information submitted through AeroPaws® may therefore be transmitted to or processed by Shopify and other service providers involved in providing our Services.

Shopify's processing of personal information is also governed by its applicable privacy practices.

5. Payment Information

Payments may be processed through Shopify and/or third-party payment providers available during checkout.

Payment providers may collect information necessary to complete your transaction, including payment-card information, billing information, and transaction details.

AeroPaws® does not necessarily directly store complete credit or debit card details. Payment information may instead be securely processed by the applicable payment provider.

Payment providers have their own privacy and security practices, and we encourage you to review the applicable provider's privacy policy where appropriate.

6. Cookies and Similar Technologies

AeroPaws® and our service providers may use cookies and similar technologies to operate and improve our website.

These technologies may be used to:

Keep our website functioning
Maintain shopping-cart functionality
Remember customer preferences
Enable account and checkout features
Analyze website traffic
Understand how visitors use our website
Improve website performance
Detect fraud and security threats
Personalize content
Measure marketing effectiveness
Support advertising activities where permitted

Some cookies are necessary for our Services to function, while others may support analytics, personalization, or advertising.

Where required by applicable law, we will request appropriate consent before using non-essential cookies.

You may also be able to control certain cookies through your browser or available privacy controls. Disabling some cookies may affect website functionality.

7. Analytics and Advertising

We may work with analytics, advertising, and marketing providers to better understand how customers interact with AeroPaws®.

These providers may use cookies, pixels, and similar technologies to collect information regarding your interactions with our Services.

Depending on the technologies we use and applicable law, this information may help us:

Measure website traffic
Analyze customer behavior
Understand product interest
Measure conversions
Evaluate advertising campaigns
Personalize advertisements
Improve marketing performance

Where legally required, we will provide consent or opt-out mechanisms for these activities.

8. Email and Marketing Communications

If you subscribe to AeroPaws® marketing communications or otherwise provide appropriate permission, we may send you communications regarding:

New pet-care products
Product information
Special offers
Discounts
Promotions
Store updates
Other AeroPaws® news

You can unsubscribe from promotional emails at any time using the unsubscribe link included in those communications.

Even if you unsubscribe from marketing, we may continue sending necessary transactional communications regarding your orders, account, returns, shipping, or customer-support requests.

9. Reviews, Photos and User Content

Customers may be able to submit product reviews, photographs, videos, testimonials, comments, or other content.

When you voluntarily submit this content, we may collect and process the information included in your submission.

Your review or other submitted content may be displayed publicly on our website where you have submitted it for that purpose.

Please avoid including sensitive personal information in publicly submitted reviews, photographs, or other content.

For additional information regarding rights associated with content you submit, please review our Terms of Service.

10. How We Disclose Personal Information

We may disclose personal information to service providers and other parties when reasonably necessary to operate AeroPaws®.

These may include:

Shopify
Payment processors
Shipping carriers
Fulfillment and warehouse providers
Customer-support providers
Website and IT providers
Analytics providers
Marketing and advertising providers
Email and communication providers
Review platforms
Fraud-prevention and security providers
Professional advisers
Government or regulatory authorities where legally required

These parties may process information according to their respective roles, agreements, and applicable privacy requirements.

We may also disclose information where you direct us to do so or otherwise consent to the disclosure.

11. Third-Party Websites and Services

AeroPaws® may contain links to websites, applications, or services operated by third parties.

If you follow a third-party link or use a third-party service, information you provide to that service will be subject to its own privacy practices.

We do not control and are not responsible for the privacy, security, or content practices of third-party websites or services.

We encourage you to review their privacy policies before providing personal information.

12. International Data Transfers

AeroPaws®, Shopify, and our service providers may operate or maintain infrastructure in different countries.

Your personal information may therefore be transferred to, stored in, or processed in countries outside your place of residence.

Privacy and data-protection laws in those countries may differ from the laws where you live.

Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.

13. Data Security

We use reasonable administrative, organizational, and technical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Our ecommerce, payment, and other service providers may also implement security measures for information processed through their systems.

However, no Internet transmission or electronic storage system can be guaranteed to be completely secure.

Therefore, we cannot guarantee the absolute security of personal information.

14. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

The applicable retention period may depend on factors including:

Processing and fulfilling orders
Maintaining customer accounts
Providing customer service
Managing returns and refunds
Maintaining transaction and business records
Preventing fraud
Resolving disputes
Complying with tax, accounting, and legal requirements
Establishing, exercising, or defending legal claims

When information is no longer reasonably necessary, we may delete or anonymize it in accordance with applicable requirements.

15. Your Privacy Rights

Depending on where you live, applicable privacy laws may provide you with certain rights regarding your personal information.

These may include the right to:

Request access to personal information
Request correction of inaccurate information
Request deletion of certain information
Request a copy of certain information
Restrict or object to certain processing
Withdraw consent where processing is based on consent
Opt out of marketing communications
Opt out of certain targeted advertising, sale, or sharing practices where applicable
Appeal certain decisions relating to privacy requests where applicable

These rights vary by jurisdiction and may be subject to legal exceptions.

We may need to verify your identity before fulfilling certain privacy requests.

We will not discriminate against you for exercising privacy rights available under applicable law.

16. European and UK Privacy Rights

Where applicable laws such as the GDPR or UK GDPR require a lawful basis for processing personal information, we may rely on:

Contract: to process and deliver your purchases
Legitimate interests: to operate, secure, and improve our business and Services
Legal obligations: where processing is necessary to comply with applicable law
Consent: where your consent is required

Where we rely on consent, you may withdraw it at any time, subject to applicable law.

Withdrawal does not affect the lawfulness of processing completed before consent was withdrawn.

17. U.S. State Privacy Rights

Residents of certain U.S. states may have additional rights under applicable state privacy laws.

Depending on your state and whether those laws apply to AeroPaws®, these rights may include access, correction, deletion, portability, or rights relating to certain uses or disclosures of personal information.

Where required, we will provide appropriate methods for opting out of activities legally defined as targeted advertising, sale, or sharing of personal information.

Specific rights and exceptions vary by jurisdiction.

18. Children's Privacy

AeroPaws® sells pet-care products to consumers and our Services are not intended or directed toward children.

We do not knowingly collect personal information from children in violation of applicable privacy laws.

If you believe a child has improperly provided personal information through our Services, please contact us so that we can review and appropriately address the situation.

19. Your Choices and Consent

Where applicable law requires consent for particular processing activities, we will request that consent.

You may withdraw consent where legally permitted.

You may also manage certain privacy choices through:

Cookie/privacy controls available on our website
Your browser settings
Email unsubscribe links
Your account settings, where available
Contacting AeroPaws® directly

Withdrawing consent does not prevent us from processing information where another lawful basis applies, including processing necessary to complete transactions or comply with legal obligations.

20. Business Transfers

If AeroPaws® is involved in a merger, acquisition, financing, restructuring, bankruptcy, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction.

Where required by applicable law, appropriate measures will be taken regarding such transfers.

21. Legal Disclosures

We may disclose personal information if we reasonably believe disclosure is necessary to:

Comply with applicable laws or regulations
Respond to lawful requests or legal processes
Protect AeroPaws® and our legal rights
Protect customers or other individuals
Investigate fraud or security incidents
Enforce our Terms of Service
Protect against illegal or harmful activity

Any such disclosure will be made in accordance with applicable law.

22. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our Services, technology, business practices, service providers, or legal requirements.

When this Privacy Policy is updated, the revised version will be published on this page and the “Last Updated” date will be changed.

Where required by law, we may provide additional notice of material changes.

We encourage you to review this Privacy Policy periodically.

23. Contact Us

If you have questions regarding this Privacy Policy, wish to exercise an applicable privacy right, or have questions about how AeroPaws® handles personal information, please contact us:

AeroPaws®
Website: aeropaws.co
Email: support@aeropaws.co

When submitting a privacy request, please provide enough information for us to identify and respond to your request.