Shipping policy

Shipping Policy

Last Updated: October 11, 2026

Thank you for shopping with AeroPaws®. We’re committed to providing a smooth and reliable shopping experience for you and your pets.

This Shipping Policy explains how orders placed through aeropaws.co are processed, shipped, tracked, and delivered.

Please review this policy before placing your order.

1. Order Processing

Orders are typically processed within 2–4 business days after your order has been successfully placed and payment has been confirmed.

Business days are Monday through Friday, excluding public holidays.

Orders placed on weekends or holidays will generally begin processing on the next available business day.

During periods of high demand, promotional events, holidays, or unexpected fulfillment delays, processing may take slightly longer.

Once your order has been processed and dispatched, you will receive a shipping confirmation email with tracking information where available.

Please note that processing time is separate from estimated shipping and delivery time.

2. Shipping Rates

United States: standard tracked shipping is free on every order.

International: standard tracked shipping is also free to every other country we ship to. Estimated international delivery times are shown in the table below.

3. Estimated Delivery Times

Our estimated standard delivery times are:

Destination	Shipping Method	Estimated Delivery
United States	Standard Tracked	7–10 business days
United Kingdom	Standard Tracked	7–28 business days
Canada	Standard Tracked	10–30 business days
Australia	Standard Tracked	10–30 business days
New Zealand	Standard Tracked	10–30 business days
Rest of the World	Standard Tracked	15–40 business days

Delivery times are estimates only and are not guaranteed.

Estimated delivery time begins after your order has been processed and dispatched.

Actual delivery times may vary because of carrier operations, customs processing, destination, weather, public holidays, peak shipping periods, or circumstances outside our reasonable control.

4. International Shipping

AeroPaws® ships to many destinations worldwide.

Available shipping options for your location will be displayed during checkout.

Certain products or destinations may occasionally be unavailable because of shipping-carrier restrictions, customs requirements, local regulations, or other circumstances.

We reserve the right to restrict shipping to particular locations where reasonably necessary.

5. Shipment Confirmation & Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number where tracking is available.

Please allow approximately 24–48 hours for tracking information to become active or update after receiving your shipping confirmation.

Tracking updates are provided by the applicable shipping carrier and may occasionally be delayed.

If your tracking information has not updated for an extended period, please contact our customer support team.

6. Multiple Packages

Some orders may be fulfilled from different locations or warehouses.

As a result, an order containing multiple products may occasionally arrive in separate packages at different times.

Where available, separate tracking information will be provided for each shipment.

You will not be charged additional shipping fees solely because AeroPaws® chooses to fulfill your order in multiple packages.

7. Customs, Duties & Taxes

All prices on aeropaws.co are shown and charged in US dollars (USD). If your card is in another currency, your bank or card provider may add its own conversion fee.

International orders may be subject to customs duties, import taxes, VAT, tariffs, or other fees imposed by the destination country.

Unless expressly stated otherwise during checkout, these charges are not included in your purchase price or shipping cost and are the responsibility of the customer.

AeroPaws® does not control these charges and cannot predict their amount.

Customs processing may also result in additional delivery delays.

We recommend checking with your local customs authority if you require additional information regarding potential import fees before placing an order.

8. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully verify your:

Full name
Street address
Apartment or unit number
City
State or province
ZIP/postal code
Country
Contact information

If you notice an error after placing your order, please contact us as soon as possible.

We will make reasonable efforts to update your information before shipment, but we cannot guarantee that an address can be changed once an order has entered fulfillment or has already been dispatched.

AeroPaws® is not responsible for delivery failures resulting from incorrect or incomplete information provided by the customer, except where otherwise required by applicable law.

9. Shipping Delays

While we work to have orders delivered within the estimated timeframe, shipping delays can occasionally occur.

Possible causes include:

Carrier delays
Customs inspections
Severe weather
Public holidays
Peak shopping periods
Transportation disruptions
Local postal delays
Events outside our reasonable control

If your order is significantly beyond its estimated delivery timeframe, please contact our customer support team so we can assist with investigating the shipment.

10. Lost Packages

If your tracking information has not updated for an unusually long period or you believe your package may have been lost in transit, please contact us.

We may work with the shipping carrier or fulfillment provider to investigate the shipment.

Depending on the circumstances and the outcome of the investigation, eligible orders may qualify for a replacement, refund, or other appropriate resolution in accordance with our policies and applicable consumer laws.

11. Packages Marked as Delivered

If your tracking information shows your package as delivered but you cannot locate it, we recommend:

Checking your mailbox and areas around your property where a carrier may have safely left the package.
Checking with household members, neighbors, reception staff, or building management.
Reviewing your tracking information for delivery notes.
Contacting the shipping carrier for additional delivery information.

If you still cannot locate your package, please contact AeroPaws® customer support and we will assist you where reasonably possible.

12. Damaged, Defective or Incorrect Products

Please inspect your order when it arrives.

If you receive a product that is damaged, defective, or different from what you ordered, please contact our customer support team as soon as reasonably possible.

To help us resolve the issue efficiently, please provide:

Your order number
A description of the problem
Clear photographs or video of the product
Photographs of the shipping packaging where relevant

Please keep the affected product and its original packaging while your claim is being reviewed.

Eligible claims will be handled in accordance with our Refund & Return Policy and applicable consumer protection laws.

13. Pet-Care & Hygiene Products

Because AeroPaws® sells pet-care and hygiene products, certain opened, used, or unsealed products may not be eligible for return for health, hygiene, and safety reasons, where permitted by applicable law.

This does not affect your rights regarding products that arrive damaged, defective, incorrect, or otherwise qualify for remedies under applicable consumer law.

Please review our Refund & Return Policy for complete eligibility requirements before returning a product.

14. Order Changes & Cancellations

If you need to modify or cancel an order, please contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate your request.

However, we cannot guarantee changes or cancellations once an order has entered processing, fulfillment, or shipment.

If an order has already been shipped, any eligible return will be handled according to our Refund & Return Policy.

15. Returns & Refunds

Returns, replacements, exchanges, and refunds are governed by our Refund & Return Policy.

Please review that policy for complete information regarding:

Return eligibility
Return timeframes
Opened or used products
Return shipping
Damaged or defective products
Incorrect products
Replacements
Refund processing
Non-returnable items

Nothing in this Shipping Policy limits any mandatory consumer rights available to you under applicable law.

16. Delivery Responsibility

All delivery dates and shipping timeframes displayed on aeropaws.co are provided in good faith as estimates rather than guaranteed delivery dates.

We will make reasonable efforts to process and dispatch orders promptly.

However, AeroPaws® cannot guarantee delivery within a particular timeframe where delays are caused by shipping carriers, customs authorities, postal services, severe weather, transportation disruptions, or other circumstances outside our reasonable control.

Nothing in this section excludes or limits liability that cannot legally be excluded under applicable law.

17. Changes to This Shipping Policy

AeroPaws® may update this Shipping Policy periodically to reflect changes to our fulfillment processes, shipping partners, delivery services, business practices, or legal requirements.

The latest version of this policy will be available on this page.

Any changes will become effective when published unless otherwise stated.

18. Contact Us

If you have questions regarding shipping, delivery, tracking, or an existing order, please contact us:

AeroPaws®
Address: 28160 Beaumont Rd, Bonita Springs, FL 34135, United States
Website: aeropaws.co
Email: support@aeropaws.co

When contacting us about an existing order, please include your order number so our customer support team can assist you efficiently.